Employment: Customer Service Representative I

Brief:

Lunarpages is looking for people who want to start a career. Your path within the organization starts in customer service/technical support. How high you climb in the company is up to you.

We currently have a full time position available at our Orange office.
SPANISH BI-LINGUAL A PLUS.

WordPress, Drupal, Joomla!, other CMS experience preferred.

Description:

  • Supports Level I technical support issues via telephone, email support, and chat.
  • Utilizes Level I security access to Account Management System to assist customers.
  • Transfers static customer accounts from previous web host to Lunarpages' servers.
  • Offers managed hosting options to customers to improve their hosting experience.
  • Supports sales and billing as a secondary role.
  • Escalates or flags tickets and calls to senior personnel when necessary.
  • Adds features to accounts via billing manager when requested.
  • Answers Help Desk tickets as a secondary responsibility.
  • Document all answered call and help desk tickets accordingly.
  • Continues development of Lunarpages and systems knowledge to more effectively answer calls.
  • Performs miscellaneous job-related duties as assigned.

Skills:

  • Attention to detail.
  • Ability to communicate and educate effectively, both orally and in writing.
  • Skill in the use of personal computers, mobile devices and related software applications.
  • Ability to work productively and efficiently to meet deadlines and quotas.
  • Analytical skills.
  • Knowledge of customer service principles, techniques, systems and standards.
  • Ability to work in a team environment.
  • General knowledge of the Internet including how to utilize search engines to troubleshoot.
  • General knowledge of Operating Systems: Windows, Macintosh, Linux.
  • General knowledge of Email clients: Outlook, Macmail, Thunderbird, etc.
  • General knowledge of HTML Editors.
  • Knowledge and ability to use Internet Browsers such as Chrome, Firefox, Internet Explorer, and Safari.
  • Working knowledge of MS Office Applications: Word, Excel, Outlook.
  • Familiarity with Web forums, blogs or bulletin boards.
  • Familiarity with cPanel or other web hosting control panels and tools a plus.
  • Familiarity with HTML, PHP or other scripting languages a plus.
  • Familiarity with file transfer via the Internet (FTP) a plus.
  • Familiarity with DNS and domain names a plus.