Employment: Junior System Administrator I

Job Description

The Junior System Administrator is an entry-level position that supports Dedicated, VPS, and Cloud Hosting clients via phone, support ticket and chat platforms on various technical issues. Varying shifts available.

Job Duties

  • Provide phone support for Dedicated, VPS, and Cloud Hosting Reseller clients
  • Answers Help Desk tickets and LiveChat inquiries as a secondary responsibility
  • Escalates or flags tickets and calls to Level II, III or Supervisor when necessary
  • Utilizes Level I security access to Account Management System (Pavo) to assist customers
  • Monitors servers including booting a machine when necessary
  • Responds to server alerts as per instructions from supervisory staff
  • Responsible for server stability
  • Transfers accounts between servers when necessary for load balancing or account upgrades
  • Document all answered call and help desk tickets accordingly
  • Respond to voicemails left by dedicated customers
  • Continues development of Lunarpages and systems knowledge to more effectively answer calls
  • Performs miscellaneous job-related duties as assigned

Knowledge, Skills, Abilities Required

  • Attention to detail
  • Ability to communicate effectively, both orally and in writing
  • Punctuality
  • Knowledge of customer service principles, techniques, systems, and standards
  • Ability to work well with the public via phone, support ticket and chat
  • Ability to work in a team environment
  • Knowledge and understanding of operating principles, practices, and procedures within area of business specialty
  • Knowledge of Linux required
  • Knowledge of SSH required
  • Previous server administration a plus
  • Knowledge of relational databases including a database query language
  • Understanding of HTML, PHP or other scripting languages
  • Understanding of ASP/JSP helpful
  • Skilled in the use of personal computers and related software applications
  • Ability to work productively and efficiently to meet deadlines and quotas
  • Analytical skills
  • Ability to work in a team environment
  • Familiar with Lunarpages products and services
  • Internet and computer skills to include but limited to:
  • General knowledge of the Internet including surfing and how to search keywords using search engines such as Google
  • Operating Systems
  • Email configuration settings for Outlook, MacMail, Thunderbird, smartphone devices and other common email clients
  • General knowledge of HTML Editors
  • Ability to use an HTML editor a plus
  • Knowledge and ability to use Internet Browsers such as Chrome, Firefox, Opera, Safari and Internet Explorer
  • MS Office Applications: Word, Excel, Outlook
  • Web forums, blogs or bulletin boards
  • Familiarity with cPanel, LPCP, Plesk or other web hosting tools
  • Familiarity with file transfer via the Internet (FTP/SFTP)
  • Familiarity with DNS troubleshooting
  • Familiarity with how to migrate a website and/or scripts
  • Familiarity with Protocols (HTTP, FTP, SSH, SSL, MySQL, POP3, IMAP, SMTP)

Job Reference: JSA I