Our e-com site animalhealings.com provides care for people with lost pets, end of life and other urgent pet situation needs. It's vital our web site & email are up and running 100% of the time for fast responses to our clients. I've had my accounts with Lunarpages for over 10+ years and we have never experienced an outage. My previous occupation as a freelance designer, artist, photographer and musician means I've had multiple sites under Lunarpages like Thomwilliams.com and more, they have all performed very fast and done well with our SEO. Something you may not have considered your hosting account affects your SEO. I've brought in many clients that needed hosting with the confidence that Lunarpages' support team would always be there to help answer questions for them as they always have taken care of me. Support solutions were provided within hours not days. When I renew I always look at the competitors and I've never found a better deal anywhere. Plain and simple, Lunarpages gets the job done when it counts.
I have had occasion to use your LiveChat twice over the past few days. Talked to Vinod Kumar and Michael Torrance. Both were exceptionally helpful and clear. They were able to take the conversation down to meet my minimum technical level of understanding so I could make good decisions about what I needed. I really appreciate that you provide such good customer support.
I wanted to let you know that you have a fantastic representative in Jonathan. Recently my admin account was exploited and multiple websites were destroyed by a Syrian hacker. This was a learning experience I will not plan to repeat and I see the need to document these learning's to share with others. I was at a horse show when I received the first indications of a problem. My cell phone emails where showing new domains getting added and nearly a $1,000 dollar in charges. Immediately I contacted billing and customer service to delete the domains, give me a verbal new password and refund the charges. The sigh of relief was short lived. The next morning I get a call that our website impulsionunlimited.com home page was hacked and the new home page displayed was a profane message from a pissed off hacker. What didn't know was there were 4 new programs inserted into subdirectories two weeks earlier that gave him access to log files, shell access, email passwords as fast as I could change them etc.
Jonathan spent hour after patient hour over a series of very high stress days working with me to trouble shoot, bounce ideas off of him and coach me as needed. I paid to have a backup restored but that didn't work because the hacker placed his files 2 weeks before. Fortunately a did have one backup from July on a machine at home and my databases were intact. Jonathan even helped with the trickiest part of all to get my Joomla admin password to work again. He understands the concept of customer value better than 99.9% of people and companies I consult with on sales and customer service. Lunarpages customer support has always been 1st rate in hosting companies for me and I readily recommend you over anyone else.
Jonathan is exceptional in an exceptional company. He is the rare type of person who needs to be groomed or promoted into higher levels in your organization if that is in line with his goals. Please recognize him for me and if you have an annual meeting and he wins an award, I would be honored to donate my time to tell my story and present it.
Hi Malin, I thank you for the outstanding support you have provided, cleaning up the mess that was left by hacker and upgrading the Joomla to more secure and stable version. Somehow, I still cannot access ticket# 2642186. I do not know why. Although I can access new and old support account… Your assistance on this one is probably needed.
I just wanted to let you know how much of a help Robert P. was in your dedicated support! He helped resolve a VERY complex mail routing issue that had perplexed other support staff. I am not the kind of person to email positive feedback unless the support personal truly deserves it, and in this case Robert P. definitely does.
Just wanted to thank you for employing David Kawinsuporn on your support team! He helped me and my client with a blocked IP address and we really appreciate his fast, courteous and kind service! I've said this before, but this kind of support is one of the main reasons that I keep putting my clients with Lunarpages!