Employment: Colocation Technician I

Are you looking for an awesome opportunity to work with a close knit team that is passionate about making a difference? We are looking for candidates to join our talented team of system administrators and cage techs who are focused on bringing first-contact solutions to our clients. This is an entry-level position, with a lot of room for growth, for individuals with basic skills in network/system administration that want to learn from the some of the best in the industry.

Job Description

The Colocation Technician is a hybrid position that is physically located in our Hawthorne data center. The position's primary responsibility is colocation customers and their hardware. Secondary responsibilities include cage tech-related duties as well as a backup role in Junior Systems Administration. Varying shifts available.

Job Duties

  • Colocation customer access
  • Assist clients in DC
  • Colocation Phone support
  • Colocation tickets
  • Provision new colocation spaces
  • Clean exited colocation spaces
  • DC walk through every 2 hours
  • Keeps data center in a neat, clean, orderly fashion
  • Environmental Monitoring
  • Network monitoring
  • Monitors servers including booting a machine when necessary
  • Responds to server alerts as per instructions from supervisory staff
  • Emergency contact of customers
  • Member of On-Call staff in the event physical work is needed in the data center
  • Rack servers
  • Format servers
  • Configure reboot strips
  • Make cables
  • Proactively alerts supervisor of needed hardware and materials
  • Responsible for server stability
  • Transfers accounts between servers when necessary for load balancing or account upgrades
  • Remote hands for JSA's
  • Provide phone support for Dedicated, VPS, and Cloud Hosting Reseller clients
  • Respond to voicemails left by Dedicated customers
  • Answers Help Desk tickets and LiveChat inquiries as a secondary responsibility
  • Escalates or flags tickets and calls to Level II, III or Supervisor when necessary
  • Utilizes Level I security access to Account Management System (Pavo) to assist customers.
  • Document all answered call and help desk tickets accordingly
  • Continues development of Lunarpages and systems knowledge to more effectively answer calls
  • Performs miscellaneous job-related duties as assigned

Knowledge, Skills & Abilities

  • Attention to detail
  • Previous Cage Tech experience a plus
  • Previous server administration a plus
  • Ability to communicate effectively, both orally and in writing
  • Punctuality
  • Knowledge of customer service principles, techniques, systems, and standards
  • Ability to work well with the public via in person, phone, support ticket and chat
  • Ability to work in a team environment
  • Knowledge and understanding of operating principles, practices, and procedures within area of business specialty
  • Knowledge of Linux required
  • Knowledge of relational databases including a database query language
  • Understanding of HTML, PHP or other scripting languages
  • Skilled in the use of personal computers and related software applications
  • Ability to work productively and efficiently to meet deadlines and quotas
  • Analytical skills
  • Ability to work in a team environment
  • Familiar with Lunarpages products and services
  • Internet and computer skills to include but limited to:
    • General knowledge of the Internet including surfing and how to search keywords using search engines such as Google
    • Operating Systems
    • Email configuration settings for Outlook, MacMail, Thunderbird, smartphone devices and other common email clients
    • General knowledge of HTML Editors
    • Ability to use an HTML editor a plus
    • Knowledge and ability to use Internet Browsers such as Chrome, Firefox, Opera, Safari and Internet Explorer
    • MS Office Applications: Word, Excel, Outlook
    • Web forums, blogs and/or bulletin boards
    • Familiarity with cPanel, LPCP, Plesk or other web hosting tools
    • Familiarity with file transfer via the Internet (FTP)
    • Familiarity with DNS troubleshooting
    • Familiarity with how to migrate a website and/or scripts
    • Familiarity with Protocols (HTTP, FTP, SSH, SSL, MySQL, POP3, IMAP, SMTP)

Job Reference: COLO