Are you looking for an awesome opportunity to work with a close knit team that is passionate about making a difference? We are looking for candidates to join our talented team of system administrators and cage techs who are focused on bringing first-contact solutions to our clients. This is an entry-level position, with a lot of room for growth, for individuals with basic skills in network/system administration that want to learn from the some of the best in the industry.
Job Description
The Colocation Technician is a hybrid position that is physically located in our Hawthorne data center. The position’s primary responsibility is colocation customers and their hardware. Secondary responsibilities include cage tech-related duties as well as a backup role in Junior Systems Administration. Varying shifts available.
Job Duties
- Colocation customer access
- Assist clients in DC
- Colocation Phone support
- Colocation tickets
- Provision new colocation spaces
- Clean exited colocation spaces
- DC walk through every 2 hours
- Keeps data center in a neat, clean, orderly fashion
- Environmental Monitoring
- Network monitoring
- Monitors servers including booting a machine when necessary
- Responds to server alerts as per instructions from supervisory staff
- Emergency contact of customers
- Member of On-Call staff in the event physical work is needed in the data center
- Rack servers
- Format servers
- Configure reboot strips
- Make cables
- Proactively alerts supervisor of needed hardware and materials
- Responsible for server stability
- Transfers accounts between servers when necessary for load balancing or account upgrades
- Remote hands for JSA’s
- Provide phone support for Dedicated, VPS, and Cloud Hosting Reseller clients
- Respond to voicemails left by Dedicated customers
- Answers Help Desk tickets and LiveChat inquiries as a secondary responsibility
- Escalates or flags tickets and calls to Level II, III or Supervisor when necessary
- Utilizes Level I security access to Account Management System (Pavo) to assist customers.
- Document all answered call and help desk tickets accordingly
- Continues development of Lunarpages and systems knowledge to more effectively answer calls
- Performs miscellaneous job-related duties as assigned
Knowledge, Skills & Abilities
- Attention to detail
- Previous Cage Tech experience a plus
- Previous server administration a plus
- Ability to communicate effectively, both orally and in writing
- Punctuality
- Knowledge of customer service principles, techniques, systems, and standards
- Ability to work well with the public via in person, phone, support ticket and chat
- Ability to work in a team environment
- Knowledge and understanding of operating principles, practices, and procedures within area of business specialty
- Knowledge of Linux required
- Knowledge of relational databases including a database query language
- Understanding of HTML, PHP or other scripting languages
- Skilled in the use of personal computers and related software applications
- Ability to work productively and efficiently to meet deadlines and quotas
- Analytical skills
- Ability to work in a team environment
- Familiar with Lunarpages products and services
- Internet and computer skills to include but limited to:
- General knowledge of the Internet including surfing and how to search keywords using search engines such as Google
- Operating Systems
- Email configuration settings for Outlook, MacMail, Thunderbird, smartphone devices and other common email clients
- General knowledge of HTML Editors
- Ability to use an HTML editor a plus
- Knowledge and ability to use Internet Browsers such as Chrome, Firefox, Opera, Safari and Internet Explorer
- MS Office Applications: Word, Excel, Outlook
- Web forums, blogs and/or bulletin boards
- Familiarity with cPanel, LPCP, Plesk or other web hosting tools
- Familiarity with file transfer via the Internet (FTP)
- Familiarity with DNS troubleshooting
- Familiarity with how to migrate a website and/or scripts
- Familiarity with Protocols (HTTP, FTP, SSH, SSL, MySQL, POP3, IMAP, SMTP)
Job Features
Job Category | Technology |
Job Reference | COLO |