Lunarpages

Are you looking for an awesome opportunity to work with a close knit team that is passionate about making a difference? We are looking for candidates to join our talented team of system administrators and cage techs who are focused on bringing first-contact solutions to our clients. This is an entry-level position, with a lot of room for growth, for individuals with basic skills in network/system administration that want to learn from the some of the best in the industry.

Job Description

The Colocation Technician is a hybrid position that is physically located in our Hawthorne data center. The position’s primary responsibility is colocation customers and their hardware. Secondary responsibilities include cage tech-related duties as well as a backup role in Junior Systems Administration. Varying shifts available.

Job Duties

• Colocation customer access
• Assist clients in DC
• Colocation Phone support
• Colocation tickets
• Provision new colocation spaces
• Clean exited colocation spaces
• DC walk through every 2 hours
• Keeps data center in a neat, clean, orderly fashion
• Environmental Monitoring
• Network monitoring
• Monitors servers including booting a machine when necessary
• Responds to server alerts as per instructions from supervisory staff
• Emergency contact of customers
• Member of On-Call staff in the event physical work is needed in the data center
• Rack servers
• Format servers
• Configure reboot strips
• Make cables
• Proactively alerts supervisor of needed hardware and materials
• Responsible for server stability
• Transfers accounts between servers when necessary for load balancing or account upgrades
• Remote hands for JSA’s
• Provide phone support for Dedicated, VPS, and Cloud Hosting Reseller clients
• Respond to voicemails left by Dedicated customers
• Answers Help Desk tickets and LiveChat inquiries as a secondary responsibility
• Escalates or flags tickets and calls to Level II, III or Supervisor when necessary
• Utilizes Level I security access to Account Management System (Pavo) to assist customers.
• Document all answered call and help desk tickets accordingly
• Continues development of Lunarpages and systems knowledge to more effectively answer calls
• Performs miscellaneous job-related duties as assigned

Knowledge, Skills & Abilities

• Attention to detail
• Previous Cage Tech experience a plus
• Previous server administration a plus
• Ability to communicate effectively, both orally and in writing
• Punctuality
• Knowledge of customer service principles, techniques, systems, and standards
• Ability to work well with the public via in person, phone, support ticket and chat
• Ability to work in a team environment
• Knowledge and understanding of operating principles, practices, and procedures within area of business specialty
• Knowledge of Linux required
• Knowledge of relational databases including a database query language
• Understanding of HTML, PHP or other scripting languages
• Skilled in the use of personal computers and related software applications
• Ability to work productively and efficiently to meet deadlines and quotas
• Analytical skills
• Ability to work in a team environment
• Familiar with Lunarpages products and services
• Internet and computer skills to include but limited to:
  • General knowledge of the Internet including surfing and how to search keywords using search engines such as Google
  • Operating Systems
  • Email configuration settings for Outlook, MacMail, Thunderbird, smartphone devices and other common email clients
  • General knowledge of HTML Editors
  • Ability to use an HTML editor a plus
  • Knowledge and ability to use Internet Browsers such as Chrome, Firefox, Opera, Safari and Internet Explorer
  • MS Office Applications: Word, Excel, Outlook
  • Web forums, blogs and/or bulletin boards
  • Familiarity with cPanel, LPCP, Plesk or other web hosting tools
  • Familiarity with file transfer via the Internet (FTP)
  • Familiarity with DNS troubleshooting
  • Familiarity with how to migrate a website and/or scripts
  • Familiarity with Protocols (HTTP, FTP, SSH, SSL, MySQL, POP3, IMAP, SMTP)