Managed Hosting Services

Managed Hosting

Offering you the expertise and experience to support your hosting operations so you can focus on your business. We offer managed services for Shared hosting, Scalable VPS Cloud hosting, and Dedicated hosting.

Managed Shared Hosting
$39.95/mo
Exclusive support via live chat, phone, email 24 hours/day
Website monitoring via SecureLive™
Back up insurance (Premium Restore)
Installation and upgrades of many open source web apps such as WordPress, Joomla, Drupal, etc.
Assistance with web editing software
Two hours each month of basic design, development or administration time
Email set up

Contact Us For Setup

For Basic Hosting, Business Hosting and Shared Linux Hosting Accounts

Lunarpages’ Managed Shared Hosting is the perfect solution for website owners that want to focus on their business without worrying about the IT side of their website.

Our team of IT professionals manage your shared hosting plan 24/7/365 to make sure that your website is running smoothly and securely. Whether you want to upgrade scripts, web apps or open source software, our team of experts will be happy to implement the upgrades for you, alleviating the stress of doing it yourself. Our team will also be able to monitor installations and upgrades to help correct any issues that could arise with compatibility or on-page functionality. Lunarpages has designed our Managed Shared Hosting service to work for you so you can rest easy knowing that your website is in the hands of professionals.

Just contact our billing department at 1-877-586-2772 option 2, and indicate that you would like to add the Managed Shared Hosting service to your account. If you call in for general support, please ask your support representative for more information. You may also add this service through your Customer Account Page. For new account orders, please be sure to check this option during the checkout process.

Common Questions On Managed Services:


What does Managed Shared Hosting include?

All Lunarpages Managed Shared Hosting includes the support you receive with our Shared Hosting packages and comes with extra support features that are focused on managing your website.

Features:

Exclusive live chat support 24 hours/day

Exclusive toll-free telephone support 24 hours/day

Exclusive help desk support 24 hours/day

SecureLive website monitoring (installed on request).1 One of the most powerful website monitoring systems on the market, SecureLive allows the Lunarpages support team to identify and resolve web application and security issues before they affect significant business processes on your website.

Premium Restore backup insurance. Our Premium Restore backup and recovery application allows the Lunarpages support team to restore your website back to working condition in the event of data loss or hardware failure. With the Premium Restore option you will have access to the unlimited restores without the normal $75 restore fee.

Make changes to customer’s cPanel. Our Lunarpages IT staff will help you with all cPanel functions including redirects, managing domains, email accounts, spam filters and more!

Installation and upgrades to open source web apps such as Drupal, Joomla and WordPress

Exploit protection for web apps like Joomla and WordPress

2 hours each month of administration time2

Email setup on customer’s local machine with live chat support

Overall management for maintaining the functionality of client websites


What sets Lunarpages apart from the competition?

Lunarpages’ number one concern is customer safety and the safety of the information contained on our client’s websites. In order to serve our customers effectively, we use SecureLive, a patented, real-time website hacking protection service that monitors all client websites and servers 24/7 using Continuous Scanning Technology (CST). This real-time hacking detection software has been proven as a means to stop criminals before a crime can be committed.

As of today, SecureLive has shut down over 11,000 attack sites, blocked nearly 50 millions attacks and initiated the prosecution of cyber-criminals while working directly with law enforcement officers and service providers. SecureLive offers case building and data collection for compiling evidence against single and multiple network hackers.

SecureLive’s success rate is due to a combination of artificial intelligence software, CST and live human account monitoring. SecureLive will block intruders, alert you and our team of professionals and report all incidents to local and federal law enforcement agencies automatically.

When it comes to website protection, you want the best. SecureLive is the only web security application that has the aggression and superiority needed to fight cybercrime. SecureLive supports installations and scripts of popular web applications such as Drupal, e107, WordPress, and Joomla. (Coming soon: PHPNuke, Magento, Xoops and Mambo.)


How much does Managed Shared Hosting cost?

Lunarpages Managed Shared Hosting is $39.95 per month in addition to the cost of your regular hosting account. This fee is charged on a month-to-month basis. If you ever decide that this feature is not needed, you can contact Lunarpages and we will remove it from your account. On any given month if you exceed your 2-hour limit of administration time, with your approval, we will continue working to resolve any issues for a discounted rate of $60/hour.


What if I have more than one domain registered to my account?

Our Managed Shared Hosting plan covers your entire account. If you have multiple domain names registered to your account and you need assistance, we can add SecureLive to them as well. The cost of this service is $9.95 per month per domain monitored with our software.


I have a Webmaster Reseller account with Lunarpages. Are all of the domains on my reseller plan covered as well?

No, there is a different cost structure for resellers. Please contact our technical support team at 1-877-586-2772 option 1 for more information on how to add MSH and/or SecureLive to your reseller account.


How can I add managed shared hosting to my account?

You can add our Managed Shared Hosting services to your account by contacting the Lunarpages technical support team at 1-877-586-2772 option 1. Speak with our customer service representative and indicate that you would like to add Managed Shared Hosting to your account. You can also add Managed Shared Hosting services through your Customer Account Page. For new account orders, check the “Managed Shared Hosting” option during the checkout process.

1 If your website currently contains exploited or injected code, and/or is discovered to be once we install SecureLive™ on your account, there will be a minimum of 6 hours of administrative time required by Lunarpages in order to remove the exploited or injected code. You are provided 2 hours at no cost per month and therefore only responsible for the remaining 4 hours. Payment for the remaining 4 hours must be made prior to any removal of your code. This is a non-refundable fee.

 

2 Please note that basic design and development does not include redesigns of websites, custom coding, Flash®, SEO, SEM, search engine submission, shopping cart management (including product, plugin and custom configurations), 3rd party, non-compatible or outdated plugin/module/component troubleshooting, ASP/JSP/PHP/Javascript coding, converting databases (MySQL to MSSQL or vice-versa), site transfers (new customers must qualify for site transfer), and custom graphic editing. Managed Shared Hosting includes simple text/css changes, image troubleshooting/relocating, checking website code for validity, installing/uninstalling scripts through Softaculous. For more information please see our WIKI.

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Managed Hosting for Dedicated and Scalable Cloud Accounts

Upgrading to a dedicated server isn’t always a smooth process. The cost of employing somebody to oversee the implementation, or having to supervise the process yourself, can be time-consuming and confusing. At Lunarpages, we strive to give all customers the smoothest transition possible by taking over time-consuming processes like rebooting, retrieving backups and kernel updates. We offer three levels of managed services for our Scalable Cloud customers and four levels for our Windows and Linux Dedicated customers.

Managed Hosting Lite 

Starting at $9.95/mo

Our Managed Lite package allows our systems administrators to recognize potential issues with your server. Nagios is a powerful tool that gives us an instant, visual notification should something affect your server. It also provides us the tools to detect, repair and mitigate future issues before they can scale out of control.

  • Specialized monitoring through Nagios and notification to client when appropriate
  • Rebooting the server at no cost when needed
  • Restart services if the server should fail due to hardware or software issues

Managed Hosting Intense

Starting at $49.95/mo

Lunarpages’ Managed Intense option will not only ensure that your server is monitored by professionals, it will also give webmasters an affordable solution with the following features:

  • Root kit check**
  • Software firewall setup**
  • Around the clock notifications of exploits on installed third party software
  • Rebooting the server at no cost when needed
  • Restart services if the server should fail due to hardware or software issues
  • Upgrades of PHP, Apache, kernels and administration panels for security*
  • Monitoring of your server through our own internal monitoring tools (Nagios)
  • Unlimited amount of reboots in the event that your server becomes unresponsive
  • Installation of upgraded control panel versions
  • Installation of Resin when needed
  • Two (2) third-party script installations per billing year
  • Ksplice Uptrack – This subscription service allows our clients to apply 100% of the important kernel security updates for Linux without the need to reboot.
  • LiveChat Support
  • 15% discount for R1Soft Managed Backups when combined with this level of Managed Hosting

Managed Hosting Ultra

Starting at $149.95/mo

The next generation in Managed Services offers features that keep your server and its applications running optimally, allowing you to focus on your business.***

Firewall

  • Cisco ASA 5505

Managed Services

  • 50 GB of R1Soft Backup Storage
  • Root kit check**
  • Software firewall setup**
  • Around the clock notifications of exploits on installed third party software
  • Rebooting the server at no cost when needed
  • Restart services if the server should fail due to hardware or software issues
  • Upgrades of PHP, Apache, kernels and administration panels for security*
  • Monitoring of your server through our own internal monitoring tools (Nagios)
  • Unlimited amount of reboots in the event that your server is unresponsive
  • Installation of upgraded control panel versions
  • Installation of Resin when needed
  • Three (3) third-party script installations per billing year
  • Ksplice Uptrack – This subscription service allows our clients to apply 100% of the important kernel security updates for Linux without the need to reboot.
  • LiveChat Support
  • 15% discount for R1Soft Managed Backups when combined with this level of Managed Hosting

Not sure which Managed service package is right for you? Call our knowledgeable sales staff today at 877-586-7207, or click on the chat button below.

Starting Price Per Month
Nagios Monitoring and Notifications
No Cost Server Reboots
Restart Services If The Server Should Fail Due To Hardware Or Software Issues
R1Soft Managed Backups Discount
Security Upgrades Of PHP / Apache / MySQL Kernels and Administration Panels
Backup Configured On Server (NOT R1Soft)
2 Third-Party Scripts Installation Per Billing Year
3 Third-Party Scripts Installation Per Billing Year
LiveChat Support
Root Kit Check*
APF Firewall Setup*
Around The Clock Notifications Of Exploits On Installed Third Party Software
Installation of Upgraded Control Panel Versions
Installation of Resin When Needed
KernelCare Security Without Reboots
Cisco ASA 5505 Firewall
Lite
Contact Us For Setup
Starting Price Per Month $9.95
Nagios Monitoring and Notifications
No Cost Server Reboots
Restart Services If The Server Should Fail Due To Hardware Or Software Issues
R1Soft Managed Backups Discount
Security Upgrades Of PHP / Apache / MySQL Kernels and Administration Panels
Backup Configured On Server (NOT R1Soft)
2 Third-Party Scripts Installation Per Billing Year
3 Third-Party Scripts Installation Per Billing Year
LiveChat Support
Root Kit Check*
APF Firewall Setup*
Around The Clock Notifications Of Exploits On Installed Third Party Software
Installation of Upgraded Control Panel Versions
Installation of Resin When Needed
KernelCare Security Without Reboots
Cisco ASA 5505 Firewall
Contact Us For Setup
Intense
Contact Us For Setup
Starting Price Per Month $49.95
Nagios Monitoring and Notifications
No Cost Server Reboots
Restart Services If The Server Should Fail Due To Hardware Or Software Issues
R1Soft Managed Backups Discount 15%
Security Upgrades Of PHP / Apache / MySQL Kernels and Administration Panels
Backup Configured On Server (NOT R1Soft)
2 Third-Party Scripts Installation Per Billing Year
3 Third-Party Scripts Installation Per Billing Year
LiveChat Support
Root Kit Check*
APF Firewall Setup*
Around The Clock Notifications Of Exploits On Installed Third Party Software
Installation of Upgraded Control Panel Versions
Installation of Resin When Needed
KernelCare Security Without Reboots
Cisco ASA 5505 Firewall
Contact Us For Setup
Ultra
Contact Us For Setup
Starting Price Per Month $149.95
Nagios Monitoring and Notifications
No Cost Server Reboots
Restart Services If The Server Should Fail Due To Hardware Or Software Issues
R1Soft Managed Backups Discount 15%
Security Upgrades Of PHP / Apache / MySQL Kernels and Administration Panels
Backup Configured On Server (NOT R1Soft)
2 Third-Party Scripts Installation Per Billing Year
3 Third-Party Scripts Installation Per Billing Year
LiveChat Support
Root Kit Check*
APF Firewall Setup*
Around The Clock Notifications Of Exploits On Installed Third Party Software
Installation of Upgraded Control Panel Versions
Installation of Resin When Needed
KernelCare Security Without Reboots
Cisco ASA 5505 Firewall
Contact Us For Setup

✓ = Available
*Upon request.
**Not suitable for Windows servers.
***Managed Hosting Ultra available only on dedicated plans. Not available on Scalable Cloud plans due to the ASA Firewall.

Tech time

Dedicated & Scalable Cloud Hosting

Managing your server for the most in optimal efficiency is a time consuming process that requires the expertise of an IT staff.

Tech Time Basic
2 Hours Tech Time – A $240 Value
Now Only $200
Tech Time Pro
4 Hours Tech Time – A $480 Value
Now Only $360

If your business does not have the time or the resources to oversee the implementation and operation of a server, Lunarpages is happy to offer the services of our certified technicians. Our team of highly trained, expert IT professionals will keep your server running smoothly while also giving you the most comprehensive, customized management of your account. Stop focusing on IT and start focusing on business.

Lunarpages offers two additional packages that can help you manage your website easier. By utilizing one of our Tech Time packages, our customers now have access to their own experts 24/7/365 at a fraction of what they would normally budget for this type of service.

Items covered within both packages:

  • Migration of data (for downgrade)
  • Apache optimization
  • MySQL optimization
  • Installation and upgrades of many open source web apps such as WordPress, Joomla, Drupal, etc.
  • Server security audit and implement new patches to make your server secured
  • Server control panel upgradesMigration of data from different control panels
  • Migration of data (for downgrade)
  • Apache optimization
  • MySQL optimization
  • Installation and upgrades of many open source web apps such as WordPress, Joomla, Drupal, etc.
  • Server security audit and implement new patches to make your server secured
  • Server control panel upgradesMigration of data from different control panels

Interested in purchasing Tech Time?
Live chat with sales

Still have questions?

For more information on Custom Managed Service options, you have 3 ways in which to contact us:

  • Call our sales representatives at 877-586-7207
  • Fill out the information below and one of our sales engineers will contact you directly to begin the process of customizing your managed solution. * Required field.

Call 877-586-7207 or
Chat with Live Sales






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