Ep. 11 – What To Look For When Outsourcing


What To Look For When Outsourcing

Outsourcing can help manage costs and increase efficiency and competitiveness, but do you know what to look for in an outsourced partner?

Host:                                     00:00                     Podcasting from Southern California, this is On The Net, your go-to for everything you need to know about how to get your business online and keep it there—brought to you by Lunarpages.  We’ll help you navigate the mystifying ins and outs of doing business in today’s digital era.  From web hosting to ecommerce to security and protection, if it has to do with your online presence, we’ve got it covered. Let’s get started.

Host:                                     00:30                     Hello everyone. Welcome to On the Net where it’s all about your online presence. Thanks for joining us. This podcast is designed to make doing business online easy for web designers, developers, bloggers, and online businesses of every shape and size. Whether you are new to buying web hosting or running a website, this podcast show, we’ll be able to answer your most burning questions. On today’s podcast episode we will be reviewing a few things to look for when outsourcing tech support for your business. Running a business can be hard. There is R and D, marketing, and sales to focus on besides trying to build a brand and attract potential customers. Keeping up with rapid advancement and adoption of technology and business applications is even more challenging. Not only do you have a budget to stick to you, you may also need to provide 24 / seven tech support for your customers.

Host:                                     01:20                     Moreover, small businesses often struggle due to lack of skilled labor in house, but it isn’t practical to source and hire new talent either. What can you do to manage costs and increase efficiency and competitiveness in such trying times? Something small businesses should definitely consider is to outsource specific business operations to an outside support service provider. You save on operational expenses and the complexities of building your own in house technical support team. Outsource services to a third party such as technical support, reduces the people cost of hiring and training tech support specialists, setting up resources and maintaining systems to the outside company. Outsourcing tech support gives you access to skilled expertise, providing you piece of mind that knowledgeable, highly trained, skilled professionals with industry standard certifications or dealing with your tech challenges. Outsourcing technical support services to a third party vendor frees up time, resource and infrastructure that can be devoted to core business functions, research and development of products and services. But while third party tech support can deliver a full stack service for you, you do need to be careful when choosing the right support provider.

Host:                                     02:31                     Outsourcing any business function is a critical decision that requires time and planning. Here are some important things you need to consider when outsourcing your tech support. Adequate resources and availability of qualified talent. Tech support companies come in all sizes. While it is not necessary that you choose the largest company your budget will allow, it is important to check whether the vendor can offer solutions, support, and resources to fit your business needs. Your outsourced technical support should be provided by trained personnel, with the right skills to change, configure and troubleshoot issues, and handle rapid business growth. Just so you know, at Lunarpages, we do not outsource our technical support. In fact, our support is stateside and based out of southern California. Okay. Moving on. Business reputation. Now more so than ever, businesses live and die by their reputation. Thanks to social media, Google and industry review sites.

Host:                                     03:25                     Each product and service gets examined and reviewed. It’s important to know the reputation of your outsourced tech support company quality and timeliness. Any cost benefit will be negatively impacted if quality work does not get delivered on time. Do make inquiries about your outsourcing tech support vendors, quality control measures and disaster recovery plan, confidentiality and security measures. You need to assess the amount and type of sensitive company information or customer data you’ll be sharing with your outsourced tech support company so that they can function optimally. Find out what security measures that tech support company takes to protect your business systems, information, and customer data. This list of considerations is not exhaustive, but it gives you a fair idea of the major areas of consideration when looking at third party vendors for outsourcing. Tech support outsourcing. Tech support and customer support provides economic benefits, improves business operations and shores technical superiority over competitors, ensures quality compliance, and also reduces risk and liability.

Host:                                     04:29                     Just take the time to find a reputable professional outside company who you can trust to support your product and services. That’s all we have time for on this episode of on the net. You can listen online, but you could also subscribe to the podcast on iTunes to get future episodes delivered to you automatically. Until next time, here’s to wishing you all the best with your website endeavors. Thanks for listening and take care.

Host:                                     05:14                     Thank you for listening to the latest edition of Lunarpages podcast On the Net. Remember, it’s all about your online presence. If you like what you heard, please share our podcast. Join us next week as we take on another

Host:                                     05:28                     need to know topic around doing business in the digital era.



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